Customer service

UOKiK wants to inspect stores as a mystery shopper, all the way through to a complaint

A government bill will give the authority’s inspectors the right to make a full purchase under a hidden identity. The penalties are not changing, but officials will be able to prove companies’ mistakes in handling returns and complaints more easily.

Zespół Sigmy Oct 23, 2026 2 min read

Technology

From October 28, KRiBSI may penalize companies for AI Act violations

Poland's artificial intelligence supervisory authority is gaining powers to inspect and impose penalties. This directly affects companies that use chatbots or AI-generated content in customer service and sales.

Zespół Sigmy Oct 4, 2026 2 min read

Customer service

Ryanair automates customer service and hires more than planned

A bot is taking over most simple passenger cases. People at the carrier’s Warsaw center handle escalations and crisis situations, and the team is still growing.

Zespół Sigmy Oct 2, 2026 2 min read